Customer Service Manager

Rebecca Roberts

Rebecca Roberts is a multifaceted professional with a diverse career spanning customer success, digital sales, account management, and creative writing. With a solid foundation in English Language and Literature from Utah Valley University, where she earned her Bachelor of Science degree between 2008 and 2018, Rebecca has developed a unique skill set that combines analytical prowess with creative flair.

Professional Experience

Customer Success Manager at EmployeeReferrals.com
Since November 2018, Rebecca has been integral to the team at EmployeeReferrals.com, dedicating over five years to ensuring customer success within the company. Her role involves working closely with clients to maximize their satisfaction and engagement with the platform, demonstrating her strong interpersonal and problem-solving skills.

Author
In March 2020, Rebecca embarked on a self-employed career as an author, showcasing her versatility and passion for storytelling. Over the past four years, she has authored works across Middle Grade, Young Adult (YA), and Adult genres, establishing herself in the literary world. Her work can be explored further at beccarosewriter.com, where her creativity and storytelling prowess are on full display.

Digital Sales Representative at Workfront
Rebecca’s role at Workfront from May to November 2018 as a Digital Sales Representative in Lehi, Utah, highlighted her ability to drive sales and manage digital platforms effectively. Her tenure at Workfront was marked by her adeptness at navigating the digital landscape to meet sales targets and enhance customer engagement.

Account Manager at Solutionreach, Inc.
From November 2015 to June 2018, Rebecca served as an Account Manager at Solutionreach, Inc., in the United States. Over nearly three years, she honed her skills in account management, focusing on building strong client relationships and delivering tailored solutions to meet diverse needs.

Education

Utah Valley University
Rebecca’s academic background is as impressive as her professional one. She spent a decade (2008-2018) at Utah Valley University, where she pursued and completed her Bachelor of Science in English Language and Literature. This period allowed her to deepen her understanding of literary theory and practice, which has evidently informed her career as an author and contributed to her success in communication-driven roles.

Rebecca Roberts’s career trajectory is a testament to her adaptability, creativity, and dedication to excellence in every endeavour. From managing customer success and driving sales to crafting engaging literary works, Rebecca’s diverse skill set makes her a valuable asset in any professional context.

“Empowering Success Through Creative Solutions and Customer Excellence”